Refund policy

RETURN & REFUND POLICY

We want you to be happy with your Salty Cruiser purchase. If something isn’t right, please contact us and we’ll do our best to make it right.

RETURNS

Return requests must be made within 7 days of delivery.

To be eligible for a return, your item must be unworn, unwashed, unused, and in its original condition.

Please contact us before returning any item. Returns sent without prior authorization may not be accepted.

Unless the product is defective, damaged, misprinted, or we sent the wrong item, the customer is responsible for return shipping costs.

Because our products are made to order, original shipping charges are not refundable.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us as soon as possible.

Include your order number and clear photos showing the problem.

Once the issue is verified, we will arrange an appropriate replacement or refund at no additional cost to you.

SIZE AND COLOR SELECTION

Please review the product description and size chart before ordering.

Ordering the wrong size, garment color, or product variation is not considered a manufacturing defect.

We may accept eligible size or color returns under our standard return policy, but return shipping will be the customer’s responsibility.

NON-RETURNABLE ITEMS

The following items are not eligible for return unless they arrive damaged, defective, or incorrect:

• Gift cards
• Personalized or custom-made products
• Items that have been worn, washed, altered, or damaged after delivery
• Items returned outside the return period

REFUNDS

Once an approved return is received and inspected, we will notify you regarding your refund.

Approved refunds will be issued to the original payment method. Please allow up to 10 business days for the refund to appear, depending on your bank or card issuer.

ORDER CANCELLATIONS

Because many Salty Cruiser products are made to order, production may begin shortly after an order is placed.

If you need to cancel or change an order, contact us as quickly as possible. We cannot guarantee that an order can be changed or canceled once production has begun.

QUESTIONS

If you have questions about a return, refund, or problem with your order, please contact us through the contact information provided on our website.