Shipping policy

SHIPPING POLICY

Salty Cruiser products are prepared and shipped as quickly as possible, but many of our products are made to order specifically for you.

PROCESSING TIME

Most orders require production time before shipment.

Production times vary depending on the product, order volume, and fulfillment location. Most orders are prepared for shipment within approximately 2–7 business days.

Processing time is separate from shipping transit time.

SHIPPING TIMES

Estimated shipping times are displayed during checkout when available.

Shipping estimates are not guaranteed delivery dates. Carrier delays, weather, holidays, customs processing, and other circumstances outside our control may affect delivery.

TRACKING

When tracking information is available, it will be provided after your order ships.

Please allow some time after receiving your shipping confirmation for tracking information to begin updating.

MULTIPLE SHIPMENTS

Some orders may contain products fulfilled from different facilities.

As a result, items from the same order may occasionally arrive in separate packages or on different days. You will not be charged additional shipping because an order is divided into multiple shipments unless otherwise disclosed at checkout.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address.

Please review your shipping information carefully before completing your order.

If you notice an address error, contact us immediately. Once an order has entered production or shipped, we may not be able to change the delivery address.

Orders returned because of an incorrect, incomplete, or undeliverable address may require additional shipping charges to be resent.

LOST OR DAMAGED PACKAGES

If tracking shows that your package has been lost in transit, or if your order arrives damaged, please contact us with your order number and any available photos or documentation.

If tracking shows an order as delivered but you cannot locate it, please first check with household members, neighbors, your local carrier, and any secure delivery areas around your property.

We will assist where reasonably possible with carrier or fulfillment-related issues.

INTERNATIONAL ORDERS

International customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by their country.

These charges are not included in the product or shipping price unless specifically stated during checkout.

QUESTIONS

For questions about shipping or an existing order, please use the contact information provided on our website.